Dear Investor,
We are committed to resolving any grievances or complaints you may have in a prompt and efficient manner. If your grievance or complaint remains unresolved within a reasonable time frame (i.e., 10 working days), you may escalate the matter to the next level as per the escalation matrix detailed below:
| Escalation Level | Contact | Contact Details | Working Hours |
|---|---|---|---|
| Customer Care Department | Customer Care | Email: contact@vidfin.com Phone: +91-9289229808 | All Days: 8:00 AM – 5:00 PM |
| Compliance Officer | Vaibhav Tewatia | Email: vaibhav@vidfin.com | Monday to Friday: 8:00 AM – 5:00 PM |
If you are not satisfied with the resolution provided or do not receive a response, you may escalate the matter further by lodging a complaint with SEBI through the SCORES platform at https://scores.sebi.gov.in.
For any additional queries, feedback, or assistance, you may also contact SEBI’s Toll-Free
Helpline at 1800-22-7575 / 1800-26-67575.
Thank you for your cooperation.